Your complete satisfaction is very important to us. You have 30 days from receipt of an order to return products purchased at KelloggsCerealCity.com. We will issue a full refund for the price of the product, plus any applicable taxes. Shipping costs are refunded if the return is due to an error caused by KelloggsCerealCity.com. Exceptions for returns are noted below. To ensure your return or exchange is processed promptly, please follow these procedures:
1. All original packaging must be included when returning a product. This includes instruction manuals, warranty cards and certificates.
2. Enclose a copy of the packing slip with your return. If you do not have a copy of the packing slip please notify customer service at 1-800-970-7020, 10 am to 2 pm EST.
3. Address your return to the address listed on the packing slip.
4. For your protection, we ask that you insure the returned items for the full amount and/or select a trackable shipping method. KelloggsCerealCity.com is not responsible for returns lost in transit.
5. Please allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
*Exceptions to our return policy:
1. Items received at our returns processing center after 30 days from receipt of your order are not returnable.
2. Worn or damaged merchandise is not returnable. If the product was damaged during shipment please contact customer service at 1-800-970-7020, 10 am to 2 pm EST.
Our return center is unable to process exchanges. If you found another item you would prefer over the item you received, please place a separate order for the new item. You may also place your exchange order by phone at 1-800-970-7020, 10 am to 2 pm EST. Please refer to the above guidelines on how to process a return.
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